I wish to appeal

Under certain circumstances – which are defined in SIDN’s General Terms and Conditions for .nl Registrants and General Terms and Conditions for Registrars – it is possible to appeal to the Complaints and Appeals Board.

When can a .nl registrant appeal to the C&AB?
The General Terms and Conditions for .nl Registrants allow the existing, former or prospective registrant of a .nl domain name to appeal to the C&AB against a decision made by SIDN. An appeal can be made under the following circumstances:

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1. SIDN has rejected an application to register a domain name

Article 1.5 of the General Terms and Conditions for .nl Registrants allows SIDN under certain circumstances to reject an application to register a domain name to a given applicant. If SIDN decides to exercise this right, an appeal against this decision may be made to the C&AB.

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2. SIDN has reversed a new domain name registration or an update to an existing registration, or has turned down a request to reverse a registration or update

Article 13 of the General Terms and Conditions for .nl Registrants allows SIDN to unilaterally reverse the registration of a .nl domain name under certain circumstances. It also gives SIDN the right to unilaterally reverse an update to an existing registration (e.g. a change of registrant or a transfer). If SIDN decides to exercise either right, an appeal against this decision may be made to the C&AB. An appeal may also be made if you ask SIDN to reverse a registration or an update, and SIDN refuses.

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3. SIDN has withdrawn or curtailed the use of a .nl domain name

Articles 16.1, 16.3, 16.5 and 21.4 of the General Terms and Conditions for .nl Registrants allow SIDN under certain circumstances to curtail the use of a .nl domain name and to cancel its registration. If SIDN decides to exercise this right, an appeal against this decision may be made to the C&AB.

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4. SIDN has refused a request to opt out of publishing personal details

Article 23, clause 4, of the General Terms and Conditions for .nl Registrants allows the current or prospective registrant of a .nl domain name to make an ‘opt-out request’, i.e. a reasoned request to have his/her personal details withheld from the public section of the Domain Name Register and replaced with those of the relevant registrar. Detailed information about opting out is available here. If SIDN decides to reject an opt-out request, the (prospective) registrant may appeal against this decision to the C&AB.

When can a registrar appeal to the C&AB?
The General Terms and Conditions for Registrars allow a registrar for the .nl domain to appeal to the C&AB against a decision made by SIDN. An appeal can be made under the following circumstances:

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1. SIDN has terminated the registrar’s contract

Article 8 of the General Terms and Conditions for Registrars allows SIDN to unilaterally terminate a registrarship contract under certain circumstances. If SIDN decides to exercise this right, the registrar in question may appeal against this decision to the C&AB.

How do you go about making an appeal?
A brief summary of the appeals procedure is available here. The full procedure is set out in the Complaints & Appeals Regulations, which can be downloaded using the link below.

Download the Complaints and Appeals Regulations

The valid grounds for appeal are defined in SIDN’s General Terms and Conditions. They are defined quite narrowly, so please think carefully before making an appeal.

The rules mean that only appeals about certain types of decision can be considered by the C&AB. If your grievance relates to anything else, the C&AB cannot help you. For information about other possible ways of resolving your grievance, please see SIDN’s website, under ‘Disputes and complaints’.

To ‘Disputes and complaints’ on www.sidn.nl

Cost
Please note that a fee of € 50 is charged for processing an appeal.